My workspace is paused, or it says it couldn't find my subscription
Your data is never deleted. Here's what the states mean and how to get back in.
How access works
Agency OS access mirrors your subscription, which is bundled with Blueprint Training membership. The states are healthy → grace (with a countdown) → paused. A failed payment shows an "update payment" banner while the card is retried.
Update payment or reactivate
Use the button on the banner or on the blocked screen. After any billing change, refresh the page so the app re-checks your status.
"We couldn't find your subscription" but you are paying
This usually means the subscription is under a different email than the one you signed in with. Use the Claim subscription form on the blocked screen to link a verified email to the workspace. If the paying email isn't listed, add and verify it in your user profile first, then claim.
Still blocked?
If payment is confirmed current and the claim flow doesn't restore access, that needs a human on billing. Contact support with the email on your payment and your workspace name.
Still stuck?
Send us the details and a real person will get back to you within one business day.