A team member didn't get their invite or can't log in
Invites can land in spam. Resend, or copy the accept link and send it yourself.
Invites are sent by email and sometimes land in spam. Agency OS shows a copyable accept link right after you invite someone for exactly this reason.
- Go to Settings → Agency & Team and find the member.
- Click Resend app invite, or copy the accept link from the amber invitation banner and send it to them directly (Slack, text, whatever they'll actually see).
- Check the Access column: Has login, Invited, or No access tells you their real state.
- If they were added to the organization but don't appear in the roster, click Sync members.
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