Claude says "not connected" or won't authorize
Three causes: wrong URL, no default workspace, or the connector isn't enabled for the chat.
When the connector won't connect or tools fail to authorize, it's almost always one of these.
1. The connector was never added, or has the wrong URL
Go to Settings → Claude connection in Agency OS and compare the /mcp URL shown there with the one in your Claude connector settings. Remove and re-add if they differ.
2. You belong to more than one workspace and haven't set a default
This is the most common cause for anyone in two agencies. On the Claude connection page, choose a Default workspace, then reconnect. Without it, authorization can't tell which agency you mean.
3. It's connected but not enabled in this chat
Open the tools menu in the Claude chat and switch the Agency OS connector on. Then ask "list my clients" to confirm.
If the URL is right, a default workspace is set, and authorization still fails, copy the exact error text and contact support.
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